Terms & Conditions

This website is operated by Life Labs HQ Pty Ltd trading as Life Labs. Throughout the site and the Terms and Conditions, the terms “we”, “our”, “us” and “the Company”, refer to the Life Labs locations. Life Labs Australia offers this website, including all information, tools and services available from this site to you, the “client”, “the user”, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein. The term “client” refers to anyone making an order, purchase or request from the Company. The term “website”, “site” and “online store” refers to https://lifelabs.com.au/ (“the site”).

By visiting our site and/ or purchasing something from us, you (the client) engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then refrain from using the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Life Labs Australia is owned and operated by Life Labs HQ Pty Ltd, ABN 60 671 784 599, trading as Trading as Life Labs.

The https://lifelabs.com.au/ website is fully owned and operated by Life Labs HQ Pty Ltd, ABN 60 671 784 599, trading as Life Labs. Our website, https://lifelabs.com.au/ frequently updates with new products and new information.

1.1. The Company reserves the right to refuse service to anyone for any reason at any time.

1.2. The client understands that their content (not including credit card information), may be transferred unencrypted and involve 

1.2.1. transmissions over various networks; and 

1.2.2. changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

1.3. The client agrees not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by the company.

1.4. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

1.5. The Terms and Conditions of Trade may not be altered without the Company’s express prior, written consent. Any alterations must be clearly marked and agreed to by the Company.

1.6. The client’s non-adherence of any of the terms set out herein does not in any way constitute an acceptance on our part or a waiver of the Company’s rights. These Standard Terms of Service will be interpreted according to the laws of Queensland and the courts having such jurisdiction in Queensland. If any provision of the Terms and Conditions of Trade shall at any time become void, voidable or unenforceable, all remaining provisions shall nevertheless continue to be of full force and effect.

1.7. These Terms of Service offered by the Company are the only Terms of Service offered and are not overridden or superseded by any other Terms which the client may add or append to their Purchase Order.

1.8. Any additional terms attached to a Purchase Order are not agreed and will not be read by the Company staff, as there has been no allowance in any quote given for any additional costs in time or fees, or any other costs in assessment, or delivery of goods, or retention or late payments, or any other additional unquoted costs, or any Terms which the client may attach to their Purchase Order.

2.1. By agreeing to these Terms of Service, the client represents that they are at least the age of majority in their state or province of residence.
The client may not use our products for any illegal or unauthorised purpose nor may the client, in the use of the Service, violate any laws in their jurisdiction (including but not limited to copyright laws).

2.2. The client must not transmit any worms or viruses or any code of a destructive nature.

2.3. A breach or violation of any of the Terms will result in an immediate termination of the client’s Services.

3.1. Your submission of personal information through the store is governed by our Privacy Policy.

4.1. The products that are recommended to the client from our website are for the client’s personal use and recommended for the client’s personal skin journey.

5.1. By registering with the Company, the client agrees to provide the most truthful and up to date information. If the client chooses to falsify any personal information (including their identity) on their account, they are committing fraud and can be subject to legal action. 

6.1. By accessing the Life Labs website, the client agrees to solely use it for their personal non-commercial use, not violate website security, and will abide by the Terms and Conditions of the Company.

6.2. Registering on the Life Labs site does not promote or obligate the client to purchase or use our services on the website.

7.1. In addition to other prohibitions as set forth in the Terms of Service, the client is prohibited from using the site or its content:

7.1.1. for any unlawful purpose;

7.1.2. to solicit others to perform or participate in any unlawful acts;

7.1.3. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

7.1.4. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

7.1.5. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

7.1.6. to submit false or misleading information;

7.1.7. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

7.1.8. to collect or track the personal information of others;

7.1.9. to spam, phish, pharm, pretext, spider, crawl, or scrape;

7.1.10. for any obscene or immoral purpose; or

7.1.11. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

7.2. The Company reserves the right to terminate the clients use of the Service or any related website for violating any of the prohibited uses.

8.1. The Company is not responsible if information made available on the website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the website is at the client’s own risk.

8.2. The website may contain certain historical information. Historical information, necessarily, is not current and is provided for reference only.

8.3. The Company reserves the right to modify the contents of the website at any time, but we have no obligation to update any information on our website.

8.4. The client agrees that it is their responsibility to monitor changes to the website.

9.1. Prices for our products are subject to change without notice.

9.2. The Company reserves the right at any time, to modify or discontinue the Service (or any part or content thereof) without notice at any time.

9.3. The Company shall not be liable to the client or to any third-party for any modification, price change, suspension or discontinuance of the Service.

9.4. The price of any item or service is the price indicated on our online store or via a quotation provided by one of Life Labs Sales Representatives, unless otherwise expressly stated in writing by a Life Labs sales representative.

9.5. The Company reserves the sole right to change the Price of any item, items and/or orders in the event of a variation to the quotation.

9.6. The client shall not be entitled to make any deduction in respect of the price of any product or service from the Company relating to any set-off or counter claim by the client against the Company.

10.1. Under Australian law, to be eligible to be prescribed and purchase products from the Company, the client must first register and complete the confidential medical questionnaire to become a client.

10.2. To order, the client must be over 18, the owner of a valid debit or credit card, and be the purchaser of the goods.

10.3. Once the client’s product has been delivered to their address or collected from a Life Lab location, the client is responsible for these goods. The Company is not responsible should the product break, be stored incorrectly, or not used within the expiry date.

11.1. As a medical, wellness and cosmetic company, we value and uphold the clients privacy at all times.

11.2. To provide the client with medical, wellness and cosmetic treatments, we are required by Australian Law to collect and store the client’s personal details and medical history.

11.3. All information collected by the Company, including sensitive medical information, is stored securely and is not shared.

11.4. When the client purchases products from our store, as part of the buying and selling process, we collect all required personal information from the client such as name, address, and contact details.

11.5. When the client browses our online store, the Company automatically receives the clients computer’s internet protocol (IP) address in order to provide the Company with information about the clients browser and operating system that helps to ensure any problems with the website are immediately dealt with by our IT department.

11.6. Email marketing – with the client’s permission, we may send them emails about specials, promotions, new products and other relevant updates.

11.7. When the client provides us with personal information to complete a transaction, verify your credit card, place an order or arrange for a delivery, the Company implies that you consent to our collecting of it and using it for that specific reason only.

11.8. If the Company asks for a secondary reason, such as marketing, we will ask you directly for your express consent and will provide the client with an opportunity to say yes or no.

11.9. If, after the client opts-in, the client changes their mind, they may withdraw their consent for the Company to contact them at any time or by clicking ‘unsubscribe’ if the option is available. Please contact us via the contact tab on the website if you have any questions.

12.1. Members of the Company’s Team are not able to accurately predict individual results or performance and therefore cannot be held liable.

12.2. Individual results of the available products will vary.

13.1. Any purchase order is subject to acceptance by the Company.

13.2. Acceptance thereof will be communicated via our online store or, if dealing outside of the store with one of the company sales representatives, acceptance will be communicated within 2 business days of receipt of an executed copy of the purchase order.

13.3. Upon acceptance, this purchase order will become a binding agreement between the client and Company.

13.4. After Acceptance, if the client wishes to cancel or vary the order, the client shall be liable for any costs of manufacture incurred by the Company up to the time that the Company has received notice of and acknowledged the client’s intent to cancel in writing.

14.1. The Company uses ‘Fresha’ as a secure payment gateway for its online transactions.

14.1.1. Fresha processes online credit and debit card transactions, providing a safe and secure means of collecting payments online.

14.1.2. When the client provides their payment information, the Company transmits it via an encrypted connection with Fresha.

14.1.3. Fresha uses and processes the clients payment information in accordance with their Privacy Policy.

14.1.4. All online credit and debit card transactions performed on this site using Fresha are secured payments.

14.1.5. Payments are fully automated with an immediate response.

14.1.6. The client’s complete card number cannot be viewed by the Company or any outside party.

14.2. The security of the clients personal information is extremely important to the Company.

14.2.1. When the client enters sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).

14.2.2. When credit/debit card details are collected, the Company simply passes them on in order to be processed as required.

14.2.3. The Company follows industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

14.2.4. If the client has any questions about security on our website, they can call or email the Company.

15.1. When the client places an order through the Site, the Company will maintain the client’s Order Information for our records unless and until the client asks the Company to delete this information.

16.1. The Company will not disclose any of the clients information securely stored behind firewalls, except in the below circumstances.

16.2. If required by law to disclose the clients information, or if the client violates the Terms and Conditions, the Company may disclose such information.

17.1. The Company reserves the right to edit, change or delete any sales, coupons or discounts without notice. 

18.1. Delivery of goods shall be effected by the Company to the client:

18.1.1. subject to availability; and

18.1.2. without any liability on behalf of the Company for any delays.

18.2. Once the goods have been delivered by the Company to the site of the client, all risk in and to the goods shall pass to the client.

18.3. The Company is not responsible for the client’s package once it leaves the warehouse. In accordance with Australian consumer rights, all risk of loss or damage to goods passes to the consumer once the package has been dispatched. When goods are in transit, the responsibility falls to the courier company.

18.3.1. The company will ensure that all goods are packed securely and dispatched undamaged

18.3.2. In the case of a lost or damaged delivery, the Company will not be responsible for issuing a refund or covering any loss or damage, and the client will need to report to the courier company as soon as possible to lodge a complaint. The Company will help in any way possible to ensure that the client has all appropriate documents required to substantiate a claim.

18.3.3. When purchasing any product from the Company, the client agrees to accept delivery of the product. If the client is not able to accept delivery, the client must advise the Company before any delivery is attempted.

18.3.4. Any and all failed delivery attempts made by a courier will result in the goods being held by the courier. The client will be notified upon a failed delivery attempt and will need to contact the courier via the supplied information to re-arrange delivery or pickup from the courier’s depot.

18.3.5. The Company will make reasonable attempts to contact the client before delivery to ensure the client is able to accept the product.

18.3.6. Depending on the contents of the order, it may be shipped from the Company warehouse or one of the Life Labs locations.

18.3.6.1. Some orders may come split into multiple packages depending on stock availability. 

18.3.6.2. The timeframes given on this page are only a guideline.

18.3.6.3. Please use the tracking number provided to your email to stay aware of the delivery timeline.

19.1. Possession of goods from the Company shall pass to the client at the time of delivery.

19.1.1 Notwithstanding the above, title and ownership of the goods shall only pass to the client when the client has paid the Company all that is owing to the Company in respect of the goods. Until such payment is made in full, the client holds the goods as bailee for and on behalf of the Company.

19.2. In the event the Company grants credit to a client where a larger order is placed;

19.2.1. If the client fails to pay for the goods on time, such event shall entitle the Company, its servants or agents to retake possession of the goods and for that purpose the Company shall be entitled to enter upon the client’s premises to retake possession of the goods without being liable for trespass.

19.2.2. The client shall nevertheless be liable for any and all amounts still due to the Company by the client, less the value of the goods that the Company attributes to the goods at the time of such repossession.

19.2.3. The Company’s determination of the value of the goods at that time shall be prima facie evidence of the fair market value of the goods at that time.

19.3. Until the goods are paid for in full, the client shall:

19.3.1. keep the goods on behalf of the Company fully insured against loss, damage and destruction;

19.3.2. keep the goods clearly identifiable; and

19.3.3. not grant any charge or mortgage over the goods, or otherwise encumber the goods.

19.4. If the client sells the goods for which it has not made payment, it does so as the Company’s agent and the proceeds of sale are held by the client in trust for the Company and the client will hold them in a separate account pending its accounting to the Company.

19.4.1. The client must notify any financier or third party in favour of whom it grants a charge over the assets of its business that all of the Company’s goods which have not been paid for by it do not constitute the client’s property. Such financiers or third parties will be deemed to be subject to the Company’s retention of title until the Company’s goods are paid for in full.

20.1. Should it become necessary for the Company to institute legal action for recovery of any amounts due to it by the client, then the client specifically acknowledges and agrees that it shall be liable to the Company for all directly and indirectly related legal costs incurred by the Company.

21.1. All claims for any damage and/or defect(s) in the goods purchased by the client must be made to the Company in writing within 3 days of the date of delivery of the goods, otherwise the goods are deemed to be accepted and in good order and condition.

21.2. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. The client is entitled to a replacement or refund for a major failure. The client is entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, or due to a technical issue.

21.3. The Company aims to ensure all of our clients are satisfied with our products. Please contact the Company if you have any issues and we will do our best, within reason, to rectify any issues.

21.4. The Company does not guarantee, represent or warrant that the client’s use of our service will be uninterrupted, timely or error-free.

21.5. The Company does not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

21.6. The client agrees that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to the client.

21.7. The client expressly agrees that their use of, or inability to use, the service is at their sole risk. The service and all products and services delivered to the client through the service are (except as expressly stated by the Company) provided ‘as is’ and ‘as available’ for the clients use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

21.8. In no case shall the Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from the clients use of any of the service or any products procured using the service, or for any other claim related in any way to their use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the Company liability shall be limited to the maximum extent permitted by law.

22.1. The Company provide services within Australia.

22.2. The Company reserves the right to refuse the supply of products to individuals for medical or geographic reasons.

22.3. The Company has made every effort to display as accurately as possible the colours and images of the products that appear on the website.

22.4. The Company reserves the right, but is not obligated, to limit the sales of products or Services to any person, geographic region or jurisdiction.

22.5. The Company reserves the right to limit the quantities of any products or services that they offer.

22.6. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of the Company.

22.7. The Company reserves the right to discontinue any product at any time.

22.8. Any offer for any product or service made on the website is void where prohibited

22.9. The Company does not warrant that the quality of any products, services, information, or other material purchased or obtained by the client will meet their expectations, or that any errors in the Service will be corrected.

23.1. The Company does not, under any circumstances, accept returns for changes of mind.

24.1. The Company reserves the right to refuse any order the client places.

24.2. The Company may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

24.2.1. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

24.2.2. In the event that the Company makes a change to or cancel an order, the Company may attempt to notify the client by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

24.2.3. The Company reserves the right to limit or prohibit orders that, in the Company’s sole judgement, appear to be placed by dealers, resellers or distributors.

24.3. The client agrees to provide current, complete and accurate purchase and account information for all purchases made via our website.

24.4. The client agrees to promptly update their account and other information, including their email address and credit card numbers and expiration dates, so that the Company can complete the clients transactions and contact the client as needed.